STARTTS: Dalal’s Story

STARTTS

Overview

Providing Compassionate and Accessible For Migrants And Refugees

Brief

The MH-CLSR program, delivered by STARTTS (Service for the Treatment and Rehabilitation of Torture and Trauma Survivors) and New Horizons provides psychological support to people from refugee backgrounds and people seeking asylum. STARTTS asked us to create video training for staff and workers, to better understand the importance of trauma-informed, culturally appropriate care.

Solution

Instead of only telling workers how to approach trauma-informed care, we decided to develop emotive stories inspired by the real experiences of refugees, to show and engage workers in the experiences of the people they may provide services to, alongside the voices of staff experienced in this space. Evocative hand illustrated frames were minimally animated and accompanied by poignant music and voice over.

Global Award

In 2024 Dalal’s story was re-edited and submitted to the World Health Organization’s Health For All Film Festival, where it won the ‘Migrant and Refugee Health’ category.

”STARTTS has been grateful to have worked with and benefitted from Laundry Lane’s services for over 10 years now, with a number of different video projects with different purposes. STARTTS has always valued Laundry Lane professionalism, expertise, and commitment to our projects. As well as having a fantastic team who can successfully deliver the project from conceptualisation to final product – we have always appreciated the sensitivity, flexibility and care that Laundry Lane show. This is particularly evident when working with people from diverse cultural and linguistic backgrounds and with lived refugee experience. STARTTS highly recommends Laundry Lane’s services for any video project.

View all work

Instagram

Youtube

Laundry Lane is located on the land of the Cammeraygal and Gadigal peoples of the Eora nation. We acknowledge their continued connection and contribution to land, water and community and pay our respects to their Elders past, present and emerging. Sovereignty was never ceded; this always was, always will be, Aboriginal land. Laundry Lane is committed to providing a safe, inclusive and culturally appropriate environment for all people regardless of their ethnicity, faith, sexuality, disability or gender identity.