NSW Health engaged us to create an explainer video to prepare parents for the Virtual Residential Parenting Service (VRPS). The video needed to provide practical guidance in a way that felt supportive and reassuring, recognising that parents accessing the service may be under stress and managing complex challenges with young children.

We produced a three minute explainer video that combined warmth with clarity. To build trust and relatability, we filmed unscripted conversations with clinicians and social workers in comfortable, welcoming environments. Illustrated graphics were added to highlight key information and reinforce the guidance being shared. The result is a concise and empathetic resource that helps parents feel more informed, confident, and ready to make the most of their VRPS sessions.